FAQ

What is NikonClub Rewards?

NikonClub Rewards is specially designed for our members where NikonClub points are exchanged in return for or discounts off items that are available in our Rewards Catalogue.

 

Is there a limit to the number of points I can earn?

Your points will be capped at a maximum 10000 points. 

 

Do my points expire after a certain time?

Your NikonClub points will not expire. However, it will be capped at a maximum 10000 points.

 

How many items can I redeem at one time?

There is no limit on the number of items you can redeem. As long as you have sufficient points, you can redeem as many items as you wish. Specific Terms & Conditions apply.

 

Where do I collect the item(s) I've redeemed?

Your items are to be collected at the Nikon Showroom which is located at 60 Anson Road, #09-01 Mapletree Anson, Singapore 079914. Approach the Customer Service Officer with all the relevant documents to redeem your item.

W.E.F from 7 December 2020, Monday, your items are to be collected from Nikon Experience Hub which is located at Funan, 107 North Bridge Road, #03-13, Singapore 179105. Operating hours are Mondays to Sundays from 11am - 9pm, closed on public holidays.

How long will my item take to arrive at the Nikon Showroom?

It may take up to 5 working days for your item to arrive at the Nikon Showroom. Your transaction status will be updated once your goods are ready for collection.

 

I won't be able to collect my item(s) personally. Can I assign someone else to do it instead?

Yes, of course! Please fill in the Authorization Form that was sent along with your collection email to declare that you have authorized another person to collect the item on your behalf. Please provide us with the person’s full name and IC number. The authorized person collecting your item must bring his/her IC along for verification.

 

The item I've redeemed is faulty. Am I able to get a refund?

We'll gladly replace your faulty item with a brand new one if it is discovered to be faulty within one week from redemption.